All orders are processed within 1 to 2 business days. Since we work with third-party suppliers, your items may ship from different warehouses. Tracking numbers are provided via email once your order ships.
Orders placed before 12:00 PM Eastern are processed same business day. Orders placed after 12:00 PM, or on weekends and holidays, are processed the next business day.
We offer the following shipping options:
International shipping is available to select countries. Duties, taxes, and customs fees are the responsibility of the customer and are not included in the shipping charge.
Once your order ships, you will receive an email with a tracking number and a link to track your package in real time. If you have not received a tracking number within 3 business days of placing your order, check your spam folder or contact us at hello@nomadcarry.com.
We do not control carrier operations, but we do advocate for our customers. If your package is delayed beyond the carrier estimate, contact us and we will open a trace with the carrier on your behalf.
You are responsible for providing an accurate shipping address at checkout. We cannot intercept orders once they are in the carrier system. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipping at your cost.
If your package is lost in transit or arrives damaged, contact us within 5 days of the expected delivery date (or damaged item receipt). We will work with the carrier to resolve it — typically either a replacement or a refund for the damaged items.