Policies

Return Policy

Effective June 9, 2026

We want you to be happy with what you receive. If something doesn't work out, we'll make it right — no games, no runaround.

30-day hassle-free returns. Initiate the process, ship it back, get your refund. That's it. We don't require you to justify the return, and we don't deduct restocking fees.

How to Return Something

Email hello@nomadcarry.com with your order number and reason for return.
We'll email you a prepaid return shipping label (for qualifying returns).
Pack the item in its original packaging, attach the label, and drop it at any USPS location.
Refunds are processed within 3–5 business days after we receive the item.

What Qualifies for a Return

Item is unused, unworn, and in original condition with all tags attached
Returned within 30 days of delivery date
Item shows a manufacturing defect or damage from shipping (notify within 5 days)

What Doesn't Qualify

Items that have been used, washed, or altered
Items returned after 30 days from delivery
Final sale items (marked "non-returnable" at purchase)

Refunds

Refunds go back to the original payment method. Depending on your card issuer, it may take 5–10 business days to appear. We'll email you confirmation once the refund is processed.

Exchanges

We don't offer direct exchanges at this time. The fastest path: return the item for a refund, then place a new order for the correct size/color. If you need help with the reorder, let us know and we'll expedite it.

Damaged or Wrong Items

If you received the wrong item or something arrived damaged, contact us within 5 days of delivery. Include a photo and we'll ship a replacement at no cost to you — no return needed in most cases.